Privacy Policy & Cookie Use
Clear, responsible handling of customer information built around trust, transparency, and Canadian privacy standards.
Titan Equipment & Tooling Sales Ltd. is committed to protecting the privacy and security of customer, partner, and website user information. This policy explains how Titan collects, uses, protects, and manages personal information in support of its operations and customer relationships.
Privacy with Purpose
Information is collected only where needed to support orders, service, communication, and operational support.
No Selling of Data
Titan does not sell, rent, or trade customer personal information to third parties.
Security Matters
Reasonable safeguards are used to protect data from unauthorized access, misuse, or disclosure.
Canadian-Aligned
This policy is designed to align with Canadian privacy expectations, including PIPEDA-style handling of personal information.
1. Our Commitment to Privacy
Titan is committed to controlling the collection, use, and disclosure of personal information provided by customers, partners, and website users. Titan’s privacy approach is modeled around Canadian privacy principles and is intended to align with applicable federal privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Privacy is treated as part of Titan’s broader customer service commitment. That means handling information responsibly, communicating clearly about its use, and limiting collection to what is reasonably needed to support legitimate business operations.
2. Personal Information We Collect
Titan may collect personal information when you place an order, request service, submit an inquiry, communicate with the company, or use certain website features.
- Name and company information
- Billing and shipping address
- Email address and phone number
- Order and transaction details
- Communication history and support requests
- Basic website usage and session information
Titan limits collection to information that is reasonably necessary to complete transactions, respond to requests, provide support, and improve operations.
3. How Titan Uses Your Information
Information collected by Titan is used only for legitimate operational and customer service purposes.
- Processing orders and transactions
- Responding to inquiries and support requests
- Coordinating machinery, tooling, service, or consultation support
- Improving website performance and customer experience
- Meeting legal, accounting, or administrative obligations
Titan does not use customer information for unrelated purposes, and does not sell, rent, or give personal information to unrelated third parties.
4. Consent
By using Titan’s website, placing an order, communicating with the company, or otherwise providing information to Titan, you consent to the collection, use, and disclosure of that information for the purposes described in this policy.
Where additional consent is required for a specific activity, Titan will seek it in an appropriate form. Customers may also contact Titan to ask questions about how their information is being handled.
5. Cookies & Website Technologies
Titan may use cookies and similar technologies to improve website functionality, remember preferences, support session management, and better understand how the site is used.
Essential Cookies
Required for basic website performance, navigation, checkout, account login, and functional operation.
Session & Performance Cookies
Used to support smoother interaction with the website and related services.
Analytics Cookies
May be used to collect non-identifiable usage patterns that help improve site performance.
Cookies help identify browser activity, but are not intended to personally identify you on their own. You may adjust your browser settings to refuse or restrict cookies, though certain site functions may not work correctly if cookies are disabled.
6. Security Safeguards
Titan uses reasonable administrative, technical, and operational safeguards to protect personal information from unauthorized access, disclosure, copying, misuse, or modification.
- Secure data transmission practices
- Restricted access to authorized personnel
- Security controls intended to reduce risk of loss or misuse
While no online or electronic system can guarantee complete security, Titan takes privacy and data protection seriously and applies safeguards appropriate to the nature of the information it handles.
7. Accuracy of Information
Titan aims to keep personal information as accurate, complete, and current as necessary for the purposes for which it is used. Customers are encouraged to notify Titan of any relevant changes to their name, contact information, billing details, or other important records.
Keeping information accurate helps Titan provide better service, reduce fulfillment issues, and respond more effectively to customer needs.
8. Access, Questions & Corrections
Subject to applicable legal requirements, customers may request access to their personal information held by Titan and may ask that inaccurate information be corrected.
- Ask what personal information Titan has on file
- Request reasonable corrections or updates
- Ask questions about how information is collected or used
If Titan is unable to provide access in a specific circumstance permitted by law, the company will explain the reason where appropriate.
9. Retention & Third-Party Services
Titan retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including business, legal, accounting, service, and operational requirements.
Titan may work with trusted third-party providers for services such as payment processing, shipping, analytics, or other operational support. Where this occurs, Titan expects those service providers to protect information appropriately and use it only for authorized business purposes.
Titan is not responsible for the privacy practices of third-party websites or services that may be linked from the site.
10. Policy Updates
Titan may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, website tools, or customer service processes. Updated versions will be posted on this page.
Continued use of the website or Titan services after updates are posted may indicate acceptance of the revised policy, subject to applicable law.
11. Contact Titan About Privacy
If you have questions about this policy, your personal information, or how Titan handles privacy-related matters, please contact Titan directly.
Phone
1-604-588-5354
Toll Free: 1-877-554-5364
Address
#201 – 13085 115th Avenue
Surrey, British Columbia
V3R 0C3