Customer Service Built for Real Operations
Fast answers, practical support, and the right help when your shop needs it most.
Titan supports manufacturers with machinery, tooling, service guidance, and consultation designed to keep operations moving. Whether you need help with a product, service request, order question, or planning your next equipment decision, our team is here to help.
Order Support
Get help with product questions, order status, and the right next step for your operation.
Service Coordination
Connect with the Titan team for machinery service, support requests, and follow-up guidance.
Consultation Help
Practical support for machinery, tooling, workflow, and equipment planning decisions.
Long-Term Support
Responsive help designed to protect uptime, productivity, and confidence in your investment.
How Titan Supports Your Operation
Customer service at Titan is built around the realities of industrial production. When a customer reaches out, the goal is not just to answer a question — it is to help move the job forward.
Titan’s support model is rooted in practical communication, strong follow-through, and real application understanding. Customers connect with a team that understands machinery, tooling, workflow, and the importance of keeping production moving.
Get in Touch With Titan
If you need support, product guidance, or service coordination, Titan makes it easy to reach the team.
Phone
1-604-588-5354
Toll Free: 1-877-554-5364
Hours
8:30 AM to 3:30 PM
Monday through Friday
Location
#201 – 13085 115th Avenue
Surrey, British Columbia
V3R 0C3
What We Can Help With
- General product questions and application guidance
- Equipment and tooling recommendations
- Service coordination and support requests
- Consultation booking for machinery or workflow planning
- Order-related inquiries and product availability questions
- Direction to the right Titan service based on your needs
If you are not sure where to start, reach out anyway. Titan can help direct your inquiry and connect you with the right support.
Ordering, Availability & Delivery Support
Product requirements can vary widely depending on the application, brand, lead time, and freight considerations. Titan’s customer service process is built to help customers get clarity before they commit.
- Get support identifying the right product before ordering
- Confirm availability, compatibility, or application fit
- Ask questions about expected delivery coordination or fulfillment planning
- Get clear communication on next steps when timing matters
Returns, Replacements & Product Questions
Because machinery, tooling, accessories, and consumable products can vary by manufacturer and application, support for returns, replacements, or product concerns may depend on the specific item involved.
If you have received the wrong item, need help reviewing a product concern, or want guidance before moving forward with a replacement request, reach out to Titan directly so the issue can be addressed quickly and properly.
Service, Consultation & Ongoing Support
Titan’s customer service page should do more than answer transactional questions. It should reflect how the company actually works: as a long-term partner supporting machinery, tooling, and operational decisions over time.
- Equipment Service: Support for installation coordination, startup, maintenance, and service-related needs
- Tooling Service: Guidance on sharpening, maintenance, and keeping tooling in strong working condition
- Equipment Consultation: Practical help with equipment selection, workflow planning, and production fit
- Tooling Consultation: Recommendations designed to improve cut quality, efficiency, and process performance
Why Titan Customer Service Feels Different
Titan’s support model is built around the same values that shape the rest of the company: strong relationships, dependable service, practical expertise, and a people-first approach.
Responsive
Fast, practical communication when timing matters.
Knowledgeable
Support backed by product understanding and real-world application awareness.
Partner-Focused
Built around long-term relationships, not one-time transactions.